Frequently Asked Questions
Everything you need to know about UGREEN NAS storage solutions.
What is the standard shipping timeframe for UGREEN NAS devices?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, and tracking information will be provided via email immediately upon dispatch.
Do UGREEN NAS products come with a manufacturer warranty?
Yes, all UGREEN NAS hardware includes a 2-year limited warranty covering defects in materials and workmanship under normal use.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied, you can return the product in its original packaging for a full refund, provided it is in like-new condition.
Are hard drives included with the NAS enclosures?
Unless explicitly stated as a bundle, our NAS devices are sold as diskless enclosures to allow you the flexibility to choose the drive capacity and brand that best fits your storage needs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Does UGREEN provide technical support for setup and configuration?
Absolutely. We offer comprehensive online tutorials, firmware updates, and a dedicated technical support team available via email to help you configure your RAID settings and network access.